West Jet takes above and beyond to another level

West Jet has redefined what it means to go above and beyond - Click here Compassion Redefined to read this outstanding tale. Let me also say that I have given much love to South West airlines and for good reason, based on their industry leading employee engagement/customer experience, but this story reminds me that we have one pretty terrific airline right here. And as a frequent traveler, it is my airline of choice for customer experience.

Here are a few things I like about West Jet:

• Employees seem to sincerely enjoy working for West Jet - You can't fake those smiles!
• Having a little fun with introductions and the safety demonstration - way to be different!
• A flight attendant team with some personality that seems genuinely interested in your well being
• Will make things right if they get something wrong

And CLEARLY, when the time calls for out of the norm compassion they have reset the standard. Congrats to West Jet for doing something really special here. You are well deserving of this recognition and to the West Jet employees who managed this extremely difficult situation, you are all stars!

A big thank you to Mike for sharing his story.