Here are a few things I like about West Jet:
- Employees seem to sincerely enjoy working for West Jet - You can't fake those smiles!
- Having a little fun with introductions and the safety demonstration - way to be different!
- A flight attendant team with some personality that seems genuinely interested in your well being
- Will make things right if they get something wrong
And CLEARLY, when the time calls for out of the norm compassion they have reset the standard. Congrats to West Jet for doing something really special here. You are well deserving of this recognition and to the West Jet employees who managed this extremely difficult situation, you are all stars!
A big thank you to Mike for sharing his story.