Our Services:
  • Customer service strategy design, development and deployment  
  • Omnichannel (phone, online, automated) framework establishment & execution 
  • Contact Centre start-up, consolidation, and closure
  • Contact Centre operating model build out and implementation
  • Contact Centre technology selection, deployment, and optimization
  • Process creation and enhancement for all service delivery channels
  • Outbound calling service and sales program development
  • Customer satisfaction measurement, monitoring, and improvement
  • Employee engagement strategy and program creation
  • Business Process Outsourcing (BPO) selection, deployment, and management 

What Customers Want:

What Employees Want:
  • Their channel of choice
  • A consistent experience
  • A knowledgeable person 
  • Resolution the first time
  • To be treated with respect 
  • Reasonably fast responses​
  • Support
  • Recognition
  • To learn
  • To participate
  • To challenge
  • Empowerment