One of the largest opportunities for organizations is being disaster ready. If the unexpected happens, is your business ready? Can you still service your customers? Most would say likely not.
A recent survey (click here to learn more) shows 72% of companies would be unprepared if a disaster struck. Think of the customer impact when that happens! Everyone, regardless of organizational size, should have a plan. Before we talk about becoming disaster ready, let's look at some of the causes.
What are some of the causes that can substantially impact your business?
What happens when one or more of these things occurs?
It can vary from a difficult couple of hours to being completely out of commission. In these circumstances, your customers are closely evaluating you and within reason, still expect to be serviced. The investment of time, energy and effort to build a disaster readiness plan will pay for itself tenfold.
Earlier in my career, I oversaw the national Contact Centre disaster readiness plan for a major CDN bank during the infamous power outage of 2003. For almost 48 hours, most of Toronto was dark. While it took a huge team effort to execute our plan, we would have been in big trouble had we not had plan to begin with. As a result, we were able to take care of our employees and service our customers.
So, what are some initial steps you can take to get ready for the unexpected?
Preparing for a disaster isn't exciting stuff - But it can make or break your business so be ready!
We are Customer Service Simplified and being disaster ready is one of our specialties. If we can help, get in touch at firstname.lastname@example.org or 647-202-7385. Learn about all our services by clicking here.