Once you have documented a Customer Service strategy, reevaluate how you treat your employees. If you are looking to improve your Customer Service in any way, it will start with how your employes feel.
Did you know?
Check out this article from a recent edition of Forbes magazine to learn more!
This is simply astounding and sheds needed light on our most important organizational resource. Here are a few ideas I have been fortunate enough to introduce that have made a real difference. The real key is not so much the ideas themselves but the commitment to executing on them EVERY DAY. Those companies and by extension leaders that do are guarenteed to improve their customer experience.
Here's 3 TIPS on what really works:
Stay tuned for future blogs on this all important topic and let me know what you think.
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Until next time!