Engage your employees and limitless possibilities await!

Once you have documented a Customer Service strategy, reevaluate how you treat your employees. If you are looking to improve your Customer Service in any way, it will start with how your employes feel.

Did you know?

• 4/10 employees are disengaged globally
• 70% of U.S. employees do not like their jobs

Check out this article from a recent edition of Forbes magazine to learn more!

This is simply astounding and sheds needed light on our most important organizational resource. Here are a few ideas I have been fortunate enough to introduce that have made a real difference. The real key is not so much the ideas themselves but the commitment to executing on them EVERY DAY. Those companies and by extension leaders that do are guarenteed to improve their customer experience.

Here's 3 TIPS on what really works:

1. Tell them how they are doing. While we are all driven by something different, most of us appreciate being told not only how well we have done something but how we can do it better to continuously improve. This is much easier said than done and depends greatly on the training and development offered to people leaders in the organization. If they understand how to effectively communicate, can do it sincerely and on a regular basis they will be effective.
2. Make FUN a habit. The article I attached references Google, Facebook and South West, all of whom are notorious for having best in class employee engagement. One common theme is the amount of FUN their employees have - It can be as simple as being encouraged to connect with their peers and organize work events such as a BBQ, an indoor game of mini golf or volunteering for a local charity - These are the moments that employees remember and celebrate.
3. Let them participate! One of the most effective best practices is to set up a team (let employees decide whom) that participates in shaping your organization. Yes, of course there are guidelines but the key is giving your employees a voice and not just at a quarterly town hall - Regularly. Let them have time to meet and assess what can improve - Leverage their knowledge of what your customers really think. And celebrate like crazy when you do something they suggested.
   

Stay tuned for future blogs on this all important topic and let me know what you think.

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Until next time!