For every Call Centre, there's usually a quality program of some kind in place to ensure employees deliver acceptable and often great customer experiences. While these programs have evolved to cover all channels such as chat, e-mail and social media, we will focus on building a program for the traditional phone call.
Also, keep in mind the following:
A simple, well thought out and supported call quality program is integral to providing an exceptional customer experience. Organizations that get this right will absolutely have a competitive advantage.
To learn about our services click here What We Can Do. To talk about creating or improving your call quality program call 647-202-7385 or email firstname.lastname@example.org.
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