Did you know that 40% of organizations cite complexity as their greatest barrier to improving multichannel customer experience? (source). This is a staggering number and very much drove our decision to focus on simplicity as a primary driver to improve how companies interact with their customers.
We recently published an article on this very topic in Canada's leading trade publication on the Customer Experience - Contact Management Magazine. Click Here and go to P. 20: Service Simplicity Article.
So, read our thoughts in the attached article and if you need help simplifying your customer experience let us know - We'd like to help! We are Customer Service Simplified. Learn more at www.simplifyingservice.com.