Did you know that 40% of organizations cite complexity as their greatest barrier to improving multichannel customer experience? (source). This is a staggering number and very much drove our decision to focus on simplicity as a primary driver to improve how companies interact with their customers.
We recently published an article on this very topic in Canada's leading trade publication on the Customer Experience - Contact Management Magazine. Click Here and go to P. 20: Service Simplicity Article.
So, read our thoughts in the attached article and if you need help simplifying your customer experience let us know - We'd like to help! We are Customer Service Simplified. Learn more at www.simplifyingservice.com.
Enjoy!
We recently published an article on this very topic in Canada's leading trade publication on the Customer Experience - Contact Management Magazine. Click Here and go to P. 20: Service Simplicity Article.
So, read our thoughts in the attached article and if you need help simplifying your customer experience let us know - We'd like to help! We are Customer Service Simplified. Learn more at www.simplifyingservice.com.
Enjoy!
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