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Did you know that 40% of organizations cite complexity as their greatest barrier to improving multichannel customer experience? (source). This is a staggering number and very much drove our decision to focus on simplicity as a primary driver to improve how companies interact with their customers.
We recently published an article on this very topic in Canada's leading trade publication on the Customer Experience - Contact Management Magazine. Click Here and go to P. 20: Service Simplicity Article. So, read our thoughts in the attached article and if you need help simplifying your customer experience let us know - We'd like to help! We are Customer Service Simplified. Learn more at www.simplifyingservice.com. Enjoy!
1 Comment
11/12/2022 12:31:03 pm
hanks for sharing the asacrticle, and more importantly, your personal experience of mindfully using our emotions as data about our inner state and knowing when it’s better to de-escalate by taking a time out are great tools. Appreciate you reading and sharing your story since I can certainly relate and I think others can to Leave a Reply. |
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