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A book by a formidable Bloomberg Business Week writer was just released on Amazon CEO, Jeff Bezos. You can catch a peek at Ellen Roseman's observations here: The Star Amazon article
Ellen is the Toronto Star's chief Consumers Affairs advocate and was kind enough to seek input from Customer Service Simplified for her article. Thank you so much Ellen for letting us contribute! We sincerely appreciate it! The most recent MSN survey of 1500 American consumers shows them as being number 1 in Customer Service 3 years running. Wow! Let us know what you think about the article. To learn more about our approach to Customer Service visit us at www.simplifyingservice.com Talk Soon!
2 Comments
1/16/2023 10:43:17 am
hanks for sharing the article, and more importantly, your personal experience of mindfully using our emotions as data about our inner state and knowing when it’s better to de-escalate by taking a time out are great tools. Appreciate you reading and sharing your story since I can certainly relate and I think others can to Leave a Reply. |
AuthorEli Federman 
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January 2018
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